Considering the state of affairs in EU generally and of the airline sector in particular, a flight with KLM was full of positive surprises. Like to stick to bullets here with the pros and cons.
Whats going for the airline :-
1. Ground staff is helpful and will try to accommodate seat requests.
2. New aircraft on the Asia-Europe long haul route.
3. Comfortable economy class seats with large leg space and personalised entertainment system per seat.
4. Good collection of latest movies and have latest newspapers / magazines available on request.
5. Excellent and efficient in-flight service with a smile (a rarity on European carriers).
6. Regularly offer water on long haul flights.
7. Has a large lavatory for handicapped passengers (can be used to change diapers and clothing as well).
8. Excellent connectivity to mainland Europe from Schiphol airport on the KLM-Air France network.
What could do with some help :
1. Reading lights are too dim for night time reading.
2. Very limited food options. Even if you pre-book your meal, options are limited.
3. In flight shopping magazine has prices which seem to be on the higher side. Avoid shopping onboard.
4. Overhead cabins are relatively smaller. Get seated early if you have 2-3 items of hand baggage.
Overall rating : 7/10. I with-hold a higher rating only because all the positive factors dip considerably on the intra-continental KLM flights. This is to be expected but the contrast is very stark to long haul flights.
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